Buying at Panda Patisserie is very easy. Just follow these steps:

1. BROWSE AND CHOOSE. Choose a category (e.g., Mochi), view the products, and click on the one you’re interested in (e.g., Box of 5 Mochi Kyoto). If you click on the photo, you can view it enlarged and in more detail. On the product pages, you’ll find detailed information about the products.
2. ADD TO CART. Once you have the product(s) you want to buy, add them to your shopping cart by clicking “Add to Cart.” If you want more units of the same product, indicate the quantity in the tab next to the “Add to Cart” button. You can easily add items to your shopping list from both the products and the shopping cart, making it easier to complete your order in future purchases. Once in the cart, you can continue shopping or click “Proceed to Checkout.”
3. LOG IN. If you choose “Checkout” and are already registered, you’ll need to enter your username and password; if not, register in the “Create an Account” section and complete the required fields on the form that will appear next.
4. PERSONAL DETAILS, SHIPPING ADDRESS, AND PAYMENT METHOD. In the next step, review your personal details and your shipping and billing address. You can add as many addresses as you need to receive your orders. Next, on the following screen, review your order and finally choose your payment method, accept our terms, and confirm the order.
5. PAYMENT AND CONFIRMATION. Once the payment is completed through the secure REDSYS network, you will receive an email confirming your order, which will be shipped as soon as possible from our warehouses.
6. CUSTOMER SUPPORT. If you have any questions or want to discuss something about your order, you can do so via our email hola@panda-patisserie.com or call us at 91 300 26 31 from Monday to Friday, 10:00 to 14:00 and 16:00 to 20:00.
7. YOUR PROFILE. You can repeat your orders from your order history (under “My Orders” in the “My Account” section). If you provided your company details, you’ll find the invoice automatically with your order in the same “My Orders” section.

What payment methods can I use for my online purchase?
The available payment methods are:

• Credit or debit card: Visa, Visa Electron, MasterCard, and Maestro.
• BIZUM
• Bank transfer.
• BANCO SABADELL
• IBAN: ES87 0081 7110 9400 0191 3603

Is it safe to use my credit card on the website?
Yes. We use secure payment systems. The confidential payment details of credit or debit card transactions are transmitted directly and encrypted (SSL) to the financial institution. When making the payment through a secure payment gateway, the system will automatically verify that the credit card is enabled for Secure E-Commerce. It will then connect with the issuing bank, which will request authentication and authorization for the transaction.

Why might my credit card be rejected?
If your card is rejected, it might be due to one of the following reasons:

• The card may have expired. Check that your card has not exceeded its validity date.
• You may have reached the card’s purchase limit. Consult with your bank.
• Some data entered may be incorrect. Ensure you have filled in all required fields with the correct information.
• When making the payment through the secure payment gateway, the system will automatically verify that the card is enabled for Secure E-Commerce. It will then connect with the issuing financial institution, which will ask the buyer to authorise the transaction with a personal authentication code. The transaction will only be completed if the card issuer confirms the authentication code, and the charge will be made on the card at that moment. Otherwise, the transaction will be rejected.

How can I make a payment via bank transfer?
It’s very simple. Once you select this payment option, we will send you an email with the steps to follow and the account number where the deposit should be made.
The deadline for making the transfer is 3 days from when the order is placed. The order will not be confirmed until the payment is received in our account. If we do not receive the deposit within 5 days, we will proceed to cancel the order.
The transfer fees will always be the buyer’s responsibility.

Can I get an invoice in my company’s name?
Yes. If you indicated that you are a company when creating your account (by clicking on “company” and entering your CIF or NIF), the “invoice” box will be checked by default during your purchase process and you can download it from “My Account.” For other customers, the simplified invoice/receipt will be available for download in the same section.