[vc_row gap="0" columns_placement="middle" el_class="footer-cta-blog-row row-padding-top-bottom" css=".vc_custom_1622121862412{background-image: url(/modules/jscomposer/uploads/footer/banner-matcha-footer-blog-cta.png) !important;}" equal_height="yes" content_placement="top" full_width="stretch_row"][vc_column width="2/3" el_class="align-left"][vc_column_text]

PROFESSIONAL PURCHASE TERMS

[/vc_column_text][vc_button title="LEARN MORE!" target="_self" color="btn-inverse" icon="none" size="wpb_regularsize" el_class="footer-cta-blog-button no-link align-left"][/vc_column][vc_column width="1/3"][/vc_column][/vc_row][vc_row full_width="" gap="0" full_height="" columns_placement="middle" equal_height="" content_placement="" video_bg="" video_bg_url="" video_bg_parallax="" parallax="" parallax_image=""][vc_column width="1/1" css=".vc_custom_1721375764430{margin-bottom: 10px !important;border-bottom-width: 10px !important;padding-bottom: 10px !important;}"][vc_column_text]

DO YOU HAVE A QUESTION ABOUT THE PURCHASE TERMS?

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/1"][vc_accordion][vc_accordion_tab title="How can I place orders?"][vc_column_text]We recommend placing all your orders through our professional website. You can access it once you have registered via our form. You can also send orders to our email address hola@panda-patisserie.com. However, you will always have access to your assigned sales representative.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="Are there shipping costs?"][vc_column_text]Yes, though shipping is free once a certain order amount is reached for each product.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="Do you provide a service for events or coffee breaks?"][vc_column_text]Yes, we provide service for events, offering products made on the day, our specialty coffee, beverages from our imported Uji matcha green tea from Japan, and other artisanal drinks.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="Do you offer training and/or consultancy?"][vc_column_text]Yes, please contact us for more information.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="Do you offer custom creations?"][vc_column_text]Yes, we can create custom products upon request and quotation. Please contact us for more information.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="Do you deliver cakes pre-cut or whole?"][vc_column_text]Yes, all our cakes are delivered pre-cut. However, if you wish to order cakes uncut, you can specify this when placing your order.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="How long do your products take to reach the recommended consumption temperature?"][vc_column_text]Each product has a different thawing time depending on its composition and size. Generally, our products reach the recommended consumption temperature within 1 to 2 hours when kept in a positive cold environment. However, this time may vary depending on your storage conditions.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="Can different products/flavours be mixed in one box?"][vc_column_text]No, our professional range products are sold in full boxes.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="Once the order arrives, how should I store the products?"][vc_column_text]You can store our products either in a negative or positive cold environment. Once registered, you can review the storage instructions for each product on its details page.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="How are your products shipped?"][vc_column_text]Our products are shipped in a negative cold environment with packaging prepared to ensure the preservation of all their organoleptic properties.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="What are the delivery times?"][vc_column_text]Delivery is made within 24 to 48 hours for provincial capitals; for other towns, prior confirmation is required.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="Where do your products deliver?"][vc_column_text]We deliver to all destinations in mainland Spain, including both provincial capitals and towns.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="What are the payment terms?"][vc_column_text]We offer different payment terms adapted to each client. Once you send us the registration form, a member of our team will contact you to discuss the available options.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="Do you deliver every day of the week?"][vc_column_text]Our orders are delivered Monday to Friday (excluding national holidays).[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="Is there a minimum order?"][vc_column_text]There is no minimum order.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="What if I don't receive my order within the agreed timeframe?"][vc_column_text]If you do not receive your order within the agreed timeframe, contact us to find out the reason and provide a suitable solution. Please note that during holiday weeks, you should place your order earlier as delivery times may be longer than usual.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="Do you organise corporate activities?"][vc_column_text]Yes, we organise activities for groups of up to 20 people at our facilities. These activities last approximately 2 hours and involve the preparation and tasting of Japanese dishes such as mochi, dorayaki, ramen, okonomiyaki, etc., and no prior experience is required. These activities are perfect for companies looking to provide a unique experience for their employees. Contact us for more information.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="What should I do if I receive an incorrect or defective order?"][vc_column_text]In this case, it is essential to contact us within 24 hours of receiving the order via our email at hola@panda-patisserie.com, indicating the error or defect along with the order information. We will review the situation and either resend the product or issue a refund if it cannot be replaced.[/vc_column_text][/vc_accordion_tab][/vc_accordion][vc_column_text]IMPORTANT: When your order is delivered, you should check that everything is as requested. If there are any discrepancies or issues with the order, indicate it on the delivery note, and contact us. If the package arrives open, damaged, or tampered with, DO NOT ACCEPT IT. Inform the delivery person that you are refusing the package due to damage/tampering and, if possible, take a photo and email it to us so we can resolve the issue and send you a replacement package as soon as possible.[/vc_column_text][/vc_column][/vc_row]