Matcha Uji Tea

Shipping

SEUR 13:30 Shipping

Orders placed from Sunday to Thursday before 4:00 PM will be shipped the next day and should be delivered to your home within 12-24 hours (*) from the time we ship. Orders placed from Friday to Saturday before 4:00 PM will be shipped on Monday and delivered within 12-48 hours from the shipping time.

※ You will receive an email or SMS from SEUR with the shipping details and the estimated delivery date/time slot. Please make arrangements and/or provide instructions to ensure the packages are collected as soon as possible, especially if they contain refrigerated or perishable products. WE ARE NOT RESPONSIBLE, NOR CAN WE RESEND OR REFUND THE PURCHASE AMOUNT IF THE PACKAGES ARE NOT COLLECTED. Our products are shipped protected, but please note that if they deteriorate due to being left uncollected for too long, we cannot replace them or claim compensation from the shipping company.

(*) Due to the current situation, especially during weeks with movement restrictions, shipping companies are not always meeting the contracted delivery times due to increased orders. Therefore, we cannot be held responsible for delays during this period. Please contact the shipping company if you do not receive your order 24 hours after shipping. If the issue is not resolved within 48 hours, contact us. In the unlikely event that the products take so long to arrive that they expire, we will resend them at no charge and we will claim compensation from SEUR.

NACEX Same Day [currently only Madrid M40]

Available Monday to Friday, for orders received BEFORE 1:00 PM, we ship the same day between 4:30 PM and 7:00 PM. For orders received AFTER 1:00 PM, we ship the next day and deliver before 12:00 PM. This is a premium express service that allows you to receive your purchase at home within a few hours, similar to a delivery service. Since the shipping is not refrigerated, products requiring cold are shipped at a very low temperature to protect them. Please understand that sometimes products may arrive very cold or slightly frozen inside, so it is advisable to temper them before eating or keep them in the fridge if you want to preserve them for later. Always follow the consumption and storage instructions.

Returns

Perishable Products (fresh and perishable food items)

Please note that perishable products cannot be returned even if they are sealed. If you encounter any issues with preservation or quality of the product, please contact us. We will review the situation and refund the product if appropriate, always aiming for your satisfaction.

Non-Perishable Products (non-perishable or non-food items)

If you wish to return a non-perishable product you have purchased, please contact us within the first 14 days from the date of your purchase, and we will refund your money as long as the product is unopened and upon receipt of the returned item. The refund will be processed to the same payment method used for the purchase or as a gift voucher of your choice. Return shipping costs are your responsibility, except for returns due to quality issues, which will be covered by us.