PROFESSIONAL PURCHASE TERMS

We recommend placing all your orders through our professional website. You can access it once you have registered via our form. You can also send orders to our email address hola@panda-patisserie.com. However, you will always have access to your assigned sales representative.

Yes, though shipping is free once a certain order amount is reached for each product.

Yes, we provide service for events, offering products made on the day, our specialty coffee, beverages from our imported Uji matcha green tea from Japan, and other artisanal drinks.

Yes, please contact us for more information.

Yes, we can create custom products upon request and quotation. Please contact us for more information.

Yes, all our cakes are delivered pre-cut. However, if you wish to order cakes uncut, you can specify this when placing your order.

Each product has a different thawing time depending on its composition and size. Generally, our products reach the recommended consumption temperature within 1 to 2 hours when kept in a positive cold environment. However, this time may vary depending on your storage conditions.

No, our professional range products are sold in full boxes.

You can store our products either in a negative or positive cold environment. Once registered, you can review the storage instructions for each product on its details page.

Our products are shipped in a negative cold environment with packaging prepared to ensure the preservation of all their organoleptic properties.

Delivery is made within 24 to 48 hours for provincial capitals; for other towns, prior confirmation is required.

We deliver to all destinations in mainland Spain, including both provincial capitals and towns.

We offer different payment terms adapted to each client. Once you send us the registration form, a member of our team will contact you to discuss the available options.

Our orders are delivered Monday to Friday (excluding national holidays).

There is no minimum order.

If you do not receive your order within the agreed timeframe, contact us to find out the reason and provide a suitable solution. Please note that during holiday weeks, you should place your order earlier as delivery times may be longer than usual.

Yes, we organise activities for groups of up to 20 people at our facilities. These activities last approximately 2 hours and involve the preparation and tasting of Japanese dishes such as mochi, dorayaki, ramen, okonomiyaki, etc., and no prior experience is required. These activities are perfect for companies looking to provide a unique experience for their employees. Contact us for more information.

In this case, it is essential to contact us within 24 hours of receiving the order via our email at hola@panda-patisserie.com, indicating the error or defect along with the order information. We will review the situation and either resend the product or issue a refund if it cannot be replaced.